Technical Support

Online Request


Tel. : (514) 354-2511



Merchandise return

All you need to do is:

  • Complete the Merchandise Return form
  • Include the form with each instrument requiring our services
  • Ship the instrument via your assigned carrier.

Following receipt and evaluation of your instrument(s), we will contact you to inform you of the results. Please note that 3 to 5 days are necessary to evaluate a product sent to Geneq Inc.

** Please contact us prior to sending your instrument(s) to check on the feasibility of the service required.**
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